Frequently Asked Questions

Still have questions? If you cannot find the answers here, call or email us with your specific questions and we will get back to you.

Yes, our staff have many years of experience working with insurance companies and acting as the liaison between them and your project. We have been in business for over 40 years and have worked as a preferred supplier of restoration services with major insurance companies.

Calling a professional immediately to assist in the clean-up can dramatically affect your home and contents. The longer water is exposed inside your property, the more issues it can cause. We can assess your situation immediately, and help direct you in regards to the insurance claim process, if applicable.

Yes, it is possible that a flood in your home could lead to mould issues later. Calling a water damage professional to assess the damage and begin the clean-up process as soon as the flood occurs will greatly lower the chances of having to hire a mould remediation specialist.

Klean-Rite DKI technicians do their best to work as effectively and as efficiently as possible. For example, with Water Damage, we will set up state of the art drying machines as soon as we begin in order to expedite the drying process. However drying time can vary from site to site. Factors such as what kind of material is affected, how saturated it is, and the extent of the damage all contribute to the time needed to bring your property back to pre-loss conditions.

This is a question that will vary according to each situation. It really depends on the type and extent of the damage and how many rooms are affected. Klean-Rite DKI will do their best not to displace you however it may be necessary to perform the clean-up work as efficiently as possible. Once technicians are on site they can assess the scope of the damage and determine what rooms they will be working in and if that will affect your living conditions. We recommend taking your pets with you if you are not staying on the property.

We will handle hiring any third party vendor needed, however Klean-Rite DKI can handle almost any aspect of the project including water damage clean-up, mould remediation, reconstruction, flooring, and content cleaning.

Yes. All of our technicians are certified water damage technicians certified through the IICRC. Our office staff also have a variety of certifications in the water damage and mould remediation fields.

Klean-Rite DKI currently services downtown Grande Prairie, as well as customers in the surrounding region. Please contact us with any questions you may have.